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RETURN POLICY & WARRANTY INFORMATION

Any previous policy is superseded by this (Dated 15 March 2011)

NO Credit will be given (nor will rejected parts be returned to customer) for:
Parts returned without prior authorization (via the issuance of RMA #). The RMA # must be prominently displayed on the exterior of the return shipping container/box. Returns received without RMA # on the outside of the box will not be credited nor returned.

Parts not purchased from Odometer Gears LTD.

Freight charges. All returns must be shipped prepaid and insured at the customer's expense. Odometer Gears LTD. will not accept COD returns nor will it be responsible for any lost or misdirected returns. The returned item(s) must be returned in an appropriate package (no standard envelopes). Previous returns that were shipped in standard envelopes the part was ripped out and we received an empty envelope and no credit will be issued in this situation.

1. Send us an email request for RMA #. Include the receipt number and reason for return and a contact number encase we need to contact you for your credit card number for credit.

2. Please include the following when returning any parts to Odometer Gears LTD. A copy of your receipt with the RMA #, a contact number and an email address.

3. Securely package and ship your return prepaid and insured to:
Odometer Gears LTD.
72 Croatan Road
Newport News, VA 23606-2617
RMA #

4. International Returns: Any paperwork filled out for shipment should also indicate that it is a return of merchandise previously purchased and the date of the original purchase so there is no confusion that this is a return of merchandise on which customs/duties have already been assessed and paid.

If you have any questions regarding any of the above return policies, please send us an email:Sales@OdometerGears.com OR CALL 757-593-3478 or 757-771-6694

Merchandise Damaged in Transit

For your protection, please inspect your package before signing and have the driver make note of any damage. If your order is damaged during shipping, please immediately Email us so we can promptly send out a replacement and file a damage claim with the carrier. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim with the carrier. Replacement parts in these circumstances must be paid in advance since we will not be able to assist you in filing a damage claim.

We know you're concerned about protecting your privacy online. So are we. At Odometer Gears LTD., we treat your personal information (especially your credit card number) with the highest standards of safety, security and confidentiality.

 

WARRANTY INFORMATION

Odometer Gears ltd offers a lifetime warranty on all of the items we sell. If you every have a concern with a product that you have purchased through Odometer Gears ltd. send us an email and a picture of the defective part including your receipt number and contact information. We will contact you with a RMA # to include on the return package.

Odometer Gears ltd. will only cover the defective part(s) and no labor associated with the repair.

Replacement parts will have to be prepaid before shipping and will be credited on the return and verification of the defective item.